INCORPORATION OF SERVICE TIERS: The specific administrative and consulting services provided to the client are determined by the service tier (Compass, Map, or GPS) selected and purchased at the time of onboarding. The specific features, deliverables, and scope of work for each tier are explicitly defined on our website, the contents of which are hereby incorporated by reference into this agreement.

1. NOT A LICENSED REAL ESTATE BROKER OR PROPERTY MANAGEMENT FIRM Philly Rent Guard operates strictly as an administrative, marketing asset creation, and compliance consulting service. We are not a licensed real estate brokerage, and we do not act as licensed property managers under the Pennsylvania Real Estate Licensing and Registration Act (RELRA).

• We do not represent property owners in tenant negotiations.

• We do not execute, sign, or terminate leases on behalf of owners.

• We do not collect rent, hold security deposits, or manage escrow accounts.

• We do not recommend asset pricing or rental rates.

• We do not host or manage active public property listings, nor do we solicit, field, or communicate with prospective tenants.

• We do not charge leasing commissions, finder’s fees, or take a percentage of rental income.

All services are provided for a flat, upfront consulting and administrative fee. The property owner retains full control, authority, and responsibility for their property and tenants at all times.

2. NO LEGAL ADVICE & NO ATTORNEY-CLIENT RELATIONSHIP Philly Rent Guard is not a law firm. No information provided by our company, website, or representatives should be construed as legal advice. Any document templates provided to clients—including but not limited to Uniform Screening Criteria, Lease Addenda, or compliance checklists—are provided as standardized, administrative resources only. We do not draft custom legal contracts. Clients are strongly encouraged to have all lease agreements and legal documents reviewed by their own independent Pennsylvania-licensed attorney before execution.

3. FAIR HOUSING & LOCAL ORDINANCE COMPLIANCE While Philly Rent Guard provides standardized screening criteria templates designed to align with best practices, the property owner is solely and legally responsible for the final selection of their tenants. The owner explicitly agrees to comply with all federal, state, and local Fair Housing laws, including the Philadelphia Fair Practices Ordinance, the Philadelphia Renters' Access Act, and the Philadelphia Fair Criminal Record Screening Standards. Philly Rent Guard assumes no liability for an owner’s discriminatory practices, misapplication of screening criteria, or violation of tenant rights.

4. LIMITED ADMINISTRATIVE AUTHORIZATION FOR CITY REGISTRATION (DATA HANDLING) By utilizing our compliance setup services (Compass, Map, or GPS tiers), the client grants Philly Rent Guard a "Limited Administrative Authorization." This explicitly authorizes our team to act as the client’s administrative representative proxy strictly for the purpose of submitting their data (including Personally Identifiable Information such as an SSN or EIN) to the City of Philadelphia to secure required accounts and licenses (e.g., BIRT, Commercial Activity License, Rental License). Philly Rent Guard will not use this data for any other purpose and utilizes encrypted platforms to transmit and subsequently destroy this highly sensitive information upon successful account generation. In the unlikely event of a data breach involving a client’s Personally Identifiable Information, Philly Rent Guard will promptly notify the affected client in accordance with applicable state and federal data breach notification laws.

5. ALL-INCLUSIVE MUNICIPAL FEES & THIRD-PARTY VENDORS Philly Rent Guard charges: (A) a flat, upfront fee for our administrative consulting services, setup services, and the cost of select third-party contractors that Philly Rent Guard hires and pays directly as independent subcontractors (such as photographers or signage installers); (B) a passthrough fee that covers the exact cost of a City of Philadelphia Rental License; (C) flat fees for optional add-on services; and D) sales tax for select services. The total of these fees and taxes is due to Philly Rent Guard before services commence.

Philly Rent Guard’s fees do not include the cost of Lead-Safe Certification inspectors. Philly Rent Guard may facilitate introductions or coordinate scheduling with lead-safe certification inspectors as part of the compliance setup service. The property owner is solely responsible for executing any agreements and making payments directly to these vendors.

Regardless of whether a third-party vendor or contractor is paid directly by the client or by Philly Rent Guard, these entities are independent contractors and not employees or agents of Philly Rent Guard. Philly Rent Guard assumes no liability or responsibility for the actions, omissions, performance, timeliness, quality, or potential property damage caused by any third-party personnel. Furthermore, Philly Rent Guard cannot guarantee the approval speed of the Philadelphia Department of Licenses and Inspections (L&I) or the Department of Revenue, as these timelines are dictated entirely by the City.

6. TROUBLESHOOTING HOURS & MUNICIPAL DELAYS The City of Philadelphia frequently experiences administrative and processing delays due to a wide variety of municipal factors, which can affect both simple and complex projects. While Philly Rent Guard will exert all reasonable efforts to prevent, minimize, and mitigate such delays, we cannot guarantee municipal timelines or outcomes.

Philly Rent Guard includes one (1) cumulative hour of troubleshooting, administrative follow-up, or agency communication within the flat-rate fee for all service tiers. Troubleshooting time will accrue for any follow-up actions required by the City of Philadelphia after Philly Rent Guard’s baseline services have been executed. This includes, but is not limited to, phone calls, virtual meetings, in-person appointments with City agencies, administrative prep work, document revisions, and related travel time. Any phone calls, virtual meetings, and in-person meetings with City agencies by Philly Rent Guard are limited to administrative data submission, account management, and compliance follow-up on behalf of the client's licensing setup. These activities are performed under Philly Rent Guard's City of Philadelphia Expediter License and do not constitute property management, real estate brokerage, or legal representation.

Clients may elect to pre-purchase a block of two (2) additional troubleshooting hours at a discounted rate at the time of initial onboarding. These pre-purchased troubleshooting hours are fully non-refundable, regardless of whether they are utilized during the course of the project. If additional troubleshooting is required mid-project and has not been pre-purchased, it will be billed at our standard rate of $150.00 per hour. Philly Rent Guard will provide a clear explanation regarding the necessity of any surplus troubleshooting and will pause work until authorization and payment are received.

7. NO GUARANTEE OF TENANT ACQUISITION OR LEASING SUCCESS While Philly Rent Guard provides premium marketing assets, listing copy and marketing content for the client to post independently on the platforms of client’s choosing, and standardized screening criteria templates (under our Map and GPS tiers), we cannot and do not guarantee that a property will attract applicants or successfully secure a tenant. Rental market conditions, property pricing strategies, and tenant demand are dynamic and entirely outside of our control. Philly Rent Guard provides the administrative tools and content assets, but the client remains the sole operator of the listing. Philly Rent Guard is not liable for any financial losses, extended vacancy periods, or an owner's inability to execute a lease. The property owner acknowledges that they are solely responsible for conducting property showings, communicating directly with prospective applicants, and ultimately securing a qualified tenant.

DISCLAIMER OF WARRANTIES: All services, document templates, and marketing assets provided by Philly Rent Guard are provided strictly on an "as-is" and "as-available" basis. Philly Rent Guard explicitly disclaims all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability and fitness for a particular purpose.

8. LIMITATION OF LIABILITY & FINANCIAL PENALTIES If the client demonstrates, through the dispute resolution process described in Section 13, that a financial penalty assessed by the City of Philadelphia arose primarily from an administrative oversight by Philly Rent Guard, we will refund the amount of the penalty, not to exceed the total fees paid for the services at issue.

In no event shall Philly Rent Guard's total liability to any client for any claim, loss, or damage arising under or related to this agreement exceed the total fees paid by that client for the specific service tier at issue. Philly Rent Guard makes no implied warranties of merchantability, fitness for a particular purpose, or any other implied warranty with respect to the services provided.

The client agrees to indemnify, defend, and hold harmless Philly Rent Guard from and against any claims, lawsuits, or damages arising solely out of the client's independent conduct as a property owner, landlord, or lessor, to the extent such claims do not arise from any act or omission by Philly Rent Guard within the scope of services provided under this agreement.

ON-SITE VISITS & PROPERTY DAMAGE: During the course of service, Philly Rent Guard representatives may be required to be physically present on or inside the client's property (e.g., to oversee lead inspections, deliver documents, or conduct compliance evaluations). The client agrees that Philly Rent Guard shall not be held liable for any incidental property damage, loss, or tenant disputes that may arise from these necessary on-site visits, except in cases of proven gross negligence or willful misconduct.

Furthermore, Philly Rent Guard can never be held liable for any punitive damages, legal fees, or lost rental income assessed to a property owner as a result of litigation with a tenant, a prospective tenant, or the City of Philadelphia. It is always the client's sole responsibility to accept, monitor, and promptly resolve any notifications, mailings, or portal alerts from the City regarding unpaid taxes, lapsed licenses, missing certifications, or any other discrepancies related to their rental business.

9. CLIENT COOPERATION & PROJECT DELAYS The successful and timely completion of Philly Rent Guard’s setup services relies on the prompt cooperation of the property owner. The client agrees to provide all requested information, documents, and portal access in a timely manner. Philly Rent Guard is not responsible for any delays, missed municipal deadlines, or resulting financial penalties caused by the client’s failure to respond to inquiries, provide required documentation, or schedule necessary property access. If a client becomes unresponsive for a period exceeding thirty (30) days, Philly Rent Guard reserves the right to pause or terminate the project.

The client warrants that all information, documents, and identification details provided to Philly Rent Guard are accurate, truthful, and complete. Philly Rent Guard assumes no liability, and will grant no refunds, for project delays, application rejections, or municipal holds caused by the client's pre-existing tax liabilities, outstanding utility balances, unresolved L&I code violations, or the submission of inaccurate data.

10. CANCELLATION & REFUND POLICY Because our flat-rate services cover upfront administrative labor, research, and municipal disbursements, all fees paid to Philly Rent Guard are generally non-refundable once work has commenced. If a client requests to cancel their selected tier prior to the completion of the setup, any partial refund will be granted strictly at the sole discretion of Philly Rent Guard. In the event of a partial refund, the cost of any municipal fees already remitted to the City of Philadelphia on the client’s behalf will be strictly deducted from the refund ceiling, alongside deductions for administrative labor already performed.

Furthermore, if Philly Rent Guard terminates a project due to client unresponsiveness or failure to cooperate (as outlined in Section 9), all fees paid are fully forfeited and non-refundable.

11. INTELLECTUAL PROPERTY & MARKETING ASSETS All original marketing assets created by Philly Rent Guard or its subcontractors, including property photography and listing copywriting, remain the intellectual property of Philly Rent Guard. Upon full payment of the selected service tier, the client is granted a perpetual, non-exclusive license to use these assets for the sole purpose of marketing and leasing their specified property. Philly Rent Guard reserves the right to use sanitized, non-identifying examples of these assets (such as photos or listing descriptions) for our own promotional and portfolio purposes.

Please note that the photographs and marketing content we create remain our property. Your license to use them covers rental marketing for the specific property only. If you need to use these materials for other purposes, such as a property sale or insurance documentation, please contact us to discuss expanded licensing

12. SEVERABILITY If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the enforceability of the remaining provisions, which shall remain in full force and effect.

13. DISPUTE RESOLUTION, GOVERNING LAW & JURISDICTION These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania.

MEDIATION REQUIREMENT: Before initiating formal legal action, the parties agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms through good-faith negotiation or mediation in Philadelphia County. If the dispute cannot be resolved informally or through mediation, any legal action shall be resolved exclusively in the state or federal courts located in Philadelphia County, Pennsylvania.